By David Farkas, Leica Store Miami
Today, Leica has issued an
official statement regarding the focus motor issue that has plagued S-Lenses
for the last year or so. After engineering a new motor assembly, the QA team
had to make absolutely sure that the replacement mechanism would be reliable
for the long run. Such repetition testing takes time. Now, it seems that the
permanent fix has gotten the final seal of approval and is being implemented by
Customer Care in Germany under what they call a “Goodwill Arrangement.”
If you have an S lens that
is affected by the motor malfunction, you can now have your lens fixed at no
charge any time during a five year grace period from the initial purchase. If a
lens is currently functioning correctly, but you want to proactively have the
motor replaced anyway, you can send the lens in for a charge of around $400. In
addition to the replacement of the motor, Leica will also tack on a full one
year warranty extension to the lens, even if it is currently out of warranty.
So, while we would have liked to see a good-faith fix even for lenses that
haven’t succumbed to any AF failures yet, the additional warranty does take a
little of the sting out, and might be worth doing if you are concerned about
possible issues before a big trip or upcoming job.
Official Release from
Leica AG
In some cases, a defect
may appear in the autofocus drive unit of Leica S-Lenses. Under certain
unfavorable conditions, this may lead to a complete loss of the autofocus
function.
We are pleased to inform
you that we have successfully completed the development and stringent quality
assurance testing of a new generation of autofocus drive units under practical
conditions.
Leica Camera AG is
prepared to offer a free replacement of the autofocus drive unit of S-Lenses
affected by this problem within the terms of a goodwill arrangement.
In light of this, we would
like to remind our customers that we can offer free replacement of the
autofocus drive unit only for S-Lenses affected by this concrete defect. The
goodwill arrangement will remain valid for a period of five years from the date
of purchase of the respective S-Lens.
Preventive replacement of
the autofocus drive unit (including a warranty extension of 12 months) may be
requested at your own expense.
Should the defect
described above occur in one of your S-Lenses, we recommend that you send it
directly to Leica’s Customer Care or the authorized Customer Care department of
your country’s Leica subsidiary.
Contact:
customer.care@leica-camera.com
or Telephone: +49 (0)6441 2080 189.
We consider it our
obligation to provide only technically faultless products. We therefore
particularly regret that the functions of one of your S-Lenses could have been
be impaired by this defect. We hope that the goodwill arrangement we are
offering will allow us to resolve this issue as soon as possible and rebuild
and maintain the trust you have always placed in the Leica brand and its
products.
For other articles on this blog scroll down in the column to the right to BLOG ARCHIVE
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